Privacy Policy
Last Updated: May 2023
At The Skin Company, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and secure your personal information when you make a booking or interact with us. Please read this Policy carefully to understand our practices and how we handle your information. By making a booking with us, you agree to be bound by this Policy.
We may update this Policy from time to time, so please check back periodically to ensure that you are aware of any changes. If we make any significant changes to this Policy, we will notify you via email or by posting a notice on our website.
If you have any questions or concerns about this Policy or our privacy practices, please contact us using the following details:
Email: yourskin@theskincompanybermuda.com
Address: The Skin Company, 20 Reid Street, Hamilton, Bermuda
Phone: 1 441 261 7645
Who Are We?
We are The Skin Company, a non-invasive cosmetic aesthetic clinic based in Bermuda. We were founded by GR5 Enterprises Company Limited in June 2023. Our specialized services focus on facial and body aesthetics.
How Do We Collect Information From You?
We collect information about you when you make a booking with us, contact us about our products and services, register to receive our newsletters, or complete our consultation form.
What Type of Information Is Collected From You?
We collect specific personal data, including your name, address, email, contact number, date of birth, and gender. This information is necessary to enter into a contract with you, provide products or services, and communicate with you about appointments, bookings, and changes. Additionally, for identification purposes, we may ask you to bring a form of photo identification with you to your consultation.
We also collect sensitive data related to your health and medical history. This information is essential for assessing the suitability of desired products, treatments, or services, identifying potential risks based on your medical history, and performing the agreed-upon services. We only collect health-related information with your explicit consent and use it for the purposes described in our forms or this privacy policy. We handle your health-related data with the utmost privacy and security.
How Is Your Information Used?
We use your information for the following purposes:
Processing payments made by you for our services.
Seeking your feedback and opinions on the services we provide.
Processing, booking, and confirming appointments you have requested.
Sending you requested product or service information.
Notifying you of any changes to our services.
Sending you newsletters, campaigns, and other communications that you have requested and may be of interest to you.
Administering Reward Points and notifying you of your rewards.
Complying with our insurance policies.
Conducting profiling to understand your interests and preferences.
Analysing your information to detect and reduce fraud and credit risk.
We review our retention periods for personal information regularly. We will retain your personal information on our systems for as long as necessary for the relevant activity or as required by any relevant contracts or legal obligations.
Who Has Access to Your Information?
GR5 Enterprises Company Limited, trading as The Skin Company, acts as the data controller and processes your personal information for the purposes outlined in this Privacy Notice. We use Timely Consult as a data processor to manage our booking system. Timely Consult has access to personal information only in cases where customer support or troubleshooting is required. They process personal information on behalf of The Skin Company and must comply with this Privacy Notice and applicable data protection laws.
Information Sharing
We will only share your personal information with third parties when required or permitted by law. We may share your contact information with service providers who assist us in our business activities, such as delivering email newsletters. These third parties are authorized to use your personal information only as necessary to provide their services and are required to comply with data protection legislation.
We may also disclose your personal information if required by law, in response to a government request, or in connection with a corporate ownership change. We will not provide your details to any other third party without your prior consent.
We ensure that all third parties respect the security of your personal data and handle it in accordance with the law.
Your Choices
You have the right to choose whether or not you wish to receive information from us. If you do not want to receive direct marketing communications about our products, treatments, Reward Points, events, and promotions, you can indicate your preferences by ticking the relevant boxes on the information collection form.
We will not contact you for marketing purposes by email, phone, or text message unless you have given your prior consent. If you have indicated that you do not wish to be contacted by post, we will not send you marketing materials through that channel. You can change your marketing preferences or withdraw your consent at any time by contacting us using the provided contact details.
Accessing and Updating Your Information
We strive to maintain the accuracy of your information. If you need to review or correct the information we hold about you, please email us at yourskin@theskincompanybermuda.com. While we do not charge a fee to access your personal data or exercise your rights, we may charge a reasonable fee if your request is unfounded, repetitive, or excessive. We may also refuse to comply with your request in certain circumstances to protect the security of your personal data.
To ensure the security of your personal data, we may request specific information from you to confirm your identity and validate your right to access your personal data or exercise your other rights. If necessary, we may contact you for further information to expedite our response. We aim to respond to all legitimate requests within one month. If a request is particularly complex or if you have made multiple requests, it may take longer to fulfil the request. In such cases, we will notify you and keep you informed.
Security Precautions
We take the security of your personal information seriously. When you provide us with personal information, we implement appropriate technical and organizational measures to ensure its security. Sensitive information is encrypted and protected, and when you are on a secure page, a lock icon will appear in your web browser.
While we strive to protect your personal information, we cannot guarantee the absolute security of information transmitted over the Internet. Therefore, you transmit information to us at your own risk. Once we receive your information, we make our best effort to secure it on our systems.
Profiling
We may analyze your personal information to create a profile of your interests and preferences. This enables us to contact you with relevant information about our products and services. We may also use external sources to enhance the accuracy and effectiveness of our profiling. Additionally, we may use your personal information to detect and reduce fraud and credit risk.
Changes to This Policy
By using our services, you agree to the terms of this Privacy Policy. We reserve the right to amend this Privacy Policy at any time. If we make significant changes that impact the way we collect, use, or share your personal information, we will notify you by email or through a notice on our website before the changes take effect. We encourage you to review this Policy periodically for the latest information on our privacy practices.
If you have any concerns or questions regarding our privacy policy, please contact us at yourskin@theskincompanybermuda.com or call 1 441 261 7645.
Thank you for entrusting The Skin Company with your personal information. We are committed to protecting and respecting your privacy.