The Skin Company Service Terms

Last Updated: May 2023

Consultations and Appointments: 

Arrival and Punctuality: Please ensure that you arrive for your appointment at least 10 minutes in advance. This allows sufficient time for the completion of necessary paperwork. It is important to note that arriving late may result in a reduction of your treatment time or forfeiture of the appointment altogether. While we make every effort to adhere to the scheduled appointment time, there may be instances where we need to cancel or postpone your appointment at short notice. In such cases, we will do our best to contact you in advance. Preparation for Treatment: Prior to your appointment, we will provide you with detailed information regarding any preparation required in advance of your treatment. It is crucial to follow these guidelines diligently. Failure to do so may lead to the cancellation of your appointment, a reduction in treatment time, or the imposition of additional fees. Chaperone Requirement for Clients with Children: If you require treatment and bring a child with you, it is mandatory to be accompanied by another adult who will act as a chaperone for the child during your treatment. Failure to bring an adult chaperone will result in the cancellation of the treatment, and you will also lose any value pack treatment or deposit associated with the appointment. For the safety and well-being of all, no children under the age of 16 should be left unattended within the clinic premises at any time. Time Slots and Lateness Policy: Appointment time slots are allocated based on the specific services required. If you arrive more than 15 minutes late for your scheduled appointment, it may be necessary to cancel and reschedule your session. In such cases, your deposit will not be refunded. It is important to understand that the timings displayed on our website and marketing materials indicate appointment times and not treatment durations. Treatment time includes your arrival, consultation, the actual treatment duration, and any post-treatment consultation that may be required.

Confidentiality

At The Skin Company, we are committed to maintaining the privacy and confidentiality of our clients' personal information. We understand the importance of protecting sensitive data and ensuring the trust and confidence of our clients. This confidentiality policy outlines our practices and procedures for safeguarding confidential information. Confidential information refers to any data, records, or documents that contain personally identifiable information, medical records, financial information, business strategies, trade secrets, or any other information that is not publicly available .The Skin Company is committed to complying with all relevant laws and regulations governing the protection and handling of confidential information, including but not limited to data protection and privacy laws.

Liability Disclaimer:

Please read the following terms and conditions regarding liability carefully. By undergoing any treatments or using the services provided by The Skin Company, you acknowledge that you have fully read, understood, and agreed to the terms and conditions outlined below.

Economic Loss and Indirect Damages: The Skin Company will not be liable in contract, tort, or otherwise for any economic loss, including but not limited to loss of profit, or for any other special, indirect, or consequential loss or damage arising out of, or in connection with, the provision of any goods and/or services to the client. Consent Forms: Clients will be required to read and sign the relevant consent forms prior to undergoing any treatment. The Skin Company cannot provide any treatment without obtaining the client's written consent. Disclosure of Medical History and Medication Details: It is the client's responsibility to provide The Skin Company with all relevant medical history and details of any medications they are currently taking prior to each treatment. The Skin Company will not be liable for any damage that may occur as a result of the client's failure to disclose such details. It is essential for the client's safety and well-being that accurate and complete information is provided. Compliance with Instructions and Recommendations: The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, The Skin Company regarding the care of the treated area. It is important to follow the aftercare instructions provided to ensure optimal results and minimize any potential risks or complications. Limitation of Liability: Nothing in these terms of business shall exclude or limit The Skin Company's liability for death or any personal injury resulting from The Skin Company's negligence.

By accepting these terms and conditions, you acknowledge and agree that The Skin Company's liability is limited as described above. If you do not agree with these terms, please do not proceed with any treatments or use the services provided by The Skin Company

Medical Disclaimer:

Please read the following terms and conditions carefully before undergoing any treatments at The Skin Company. By proceeding with the treatment, you acknowledge that you have fully read, understood, and agreed to the terms and conditions outlined.

Explanation and Clarification: The use of our products and their indications will be thoroughly explained by the practitioner prior to treatment. Clients will have the opportunity to have all their questions answered to their satisfaction. It is the clients responsibility to seek further clarification from their practitioner if any questions or doubts about the procedure remain. This clarification must be sought prior to undergoing any treatment. Injection-Related Reactions: Clients will be specifically informed about the common injection-related reactions that may occur, including redness, swelling, pain, itching, bruising, and tenderness at the treatment site. These reactions are generally described as mild to moderate and typically resolve spontaneously within a few days after treatment. It is important to note that these reactions are normal and to be expected. Clients are advised to clarify any doubts or concerns with their practitioner before proceeding with the treatment. Muscle Relaxation Injections with Botulinum Toxin Type A: For muscle relaxation injections with Botulinum toxin Type A, clients will be advised by their practitioner about the expected outcomes and risks associated with the treatment based on the current product Summary of Product Characteristics (SmPC). The practitioner and client will discuss realistic outcomes, including the onset of action and the duration of effect. The potential side effects, both common and uncommon, will also be discussed, including headaches, raised eyebrows, feeling of heaviness in the upper part of the face, eyelid oedema, eyelid ptosis, inflammation of the eyelid, eye pain, blurred vision, fainting, tinnitus, nausea, dizziness, muscle twitching, muscle cramps, drooping eyebrow, dry mouth, flu symptoms, influenza, bronchitis, inflammation of the nose and throat, infection, and, in rare cases, excessive muscle weakness and difficulties in swallowing. Duration of Anti-Wrinkle Treatment: The effect of anti-wrinkle treatment varies depending on the product used, the area treated, skin type, and injection technique. Typically, the effect lasts between 2 and 4 months. However, in some cases, the duration may be shorter or longer. The Skin Company accepts no responsibility for the effects of treatment lasting longer or shorter than the expected timeframes. Any follow-up treatments required to maintain the desired effect will be regarded as a new treatment and will require additional payment. Rare Reactions to Dermal Fillers: While rare, approximately one in every 10,000 patients treated with a dermal filler may experience localized allergic reactions after one or more injection treatments. These reactions usually manifest as swelling and firmness at the treatment site, potentially affecting the surrounding tissues. Redness, tenderness, and rarely acne-like formations have also been reported. These reactions may occur a few days after injection or after a delay of several weeks, and they are generally described as mild to moderate and self-limiting, with an average duration of two weeks. In rare instances, such reactions or lump formations like granulomas may persist for several months. Clients will be made aware of these potential reactions before treatment commences, and it is their responsibility to raise any concerns with their practitioner before undergoing the treatment. Laser Hair Removal related reactions: The Client acknowledges and accepts that laser hair removal treatments carry certain risks and side effects. The Client is responsible for providing accurate and complete medical information to The Skin Company before undergoing any laser hair removal treatments.  The Client must disclose any existing medical conditions, allergies, sensitivities, medications, or any other relevant information that may impact the suitability or safety of the laser hair removal treatments. The Client understands that failure to disclose accurate and complete medical information may result in adverse side effects or complications. Side Effects and Non-Liability: The Client acknowledges that laser hair removal treatments may have common side effects, including but not limited to: a) Redness and swelling in the treated area. b) Temporary skin discoloration or pigmentation changes. c) Mild discomfort or pain during or after the treatment. d) Temporary blistering or crusting of the skin. e) Itching or tingling sensation in the treated area. f) Temporary scarring or burns in rare cases. The Client further acknowledges that rare side effects may occur, including but not limited to: a) Allergic reactions or hypersensitivity. b) Infection in the treated area. c) Permanent changes in skin texture or colour. d) Skin necrosis or tissue damage. e) Eye injury or vision problems if proper eye protection is not used. f) Rare systemic side effects such as dizziness, nausea, or headache. The Skin Company shall not be held liable for any common or rare side effects that may arise during or after laser hair removal treatments, provided that: a) The Client has been fully informed with written consent about the potential risks and side effects. b) The Client has disclosed accurate and complete medical information. c) The treatments have been performed by qualified and trained professionals. d) The treatments have been carried out in accordance with industry standards and guidelines. Indemnity and Release of Liability: The Client agrees to indemnify and hold harmless The Skin Company, its employees, agents, and affiliates from any claims, demands, losses, liabilities, or expenses arising out of or in connection with  laser hair removal, aesthetic or injectable treatments. The Client releases the Company from any liability for damages, injuries, or losses, including but not limited to those resulting from common or rare side effects of laser hair removal treatment, aesthetic or injectable treatments. By engaging in laser hair removal, aesthetic or injectable treatments provided by The Skin Company, the Client acknowledges that they have read, understood, and agreed to these terms and conditions

Complaints Policy: 

At The Skin Company, we strive to provide the highest level of service and customer satisfaction. We understand that occasionally issues may arise that require attention and resolution. We value open and constructive feedback from our clients and aim to address any concerns promptly and effectively. To ensure efficient handling of complaints and to maintain the reputation of The Skin Company, we have implemented the following policy regarding the use of social media platforms for lodging complaints.

Direct Communication 

The Skin Company is committed to developing long lasting partnership with our clients on the skin health and wellness journey , one that is built on trust and respect. In any relationship there will undoubtedly be instances when disappointments occur that may give cause to file a complaint; as matter of policy we do recommend and encourage you  first contact us directly with any complaints or concerns you may have .

We have established channels for communication, including phone, email, or in-person visits, to provide a direct and personalized approach to resolving issues. Our dedicated team is available to listen, understand, and address complaints in a professional and confidential manner. We aim to resolve complaints amicably and to the satisfaction of our clients. When making a complaint, we request that clients provide us with their contact information and details of the issue so that we can investigate and respond appropriately. This information will be treated confidentially and used solely for the purpose of resolving the complaint. Social Media Usage While we value our clients' freedom of expression, we request that complaints regarding The Skin Company be made directly to us rather than through  social media platforms. Posting complaints on social media platforms can often hinder effective resolution and may foment distrust and cause potential reputational damage. The Skin Company takes great pride in our client and service provider relationships and will endeavour to address any issues as a matter of priority . 

If a client chooses to use  a social media platform to provide feedback or file a complaint as is his or her liberty, The Skin Company  will make reasonable efforts to identify and reach out to them privately to address the matter. We will request that the client provides us with their contact information to facilitate a direct and personalized resolution process. Once we have established direct communication with the client, we will work diligently to understand the complaint and take appropriate steps to resolve it. Resolution Process. Upon receiving a complaint, we will promptly acknowledge the client's concerns and initiate an investigation to gather relevant information. We aim to resolve complaints within a reasonable timeframe, keeping the client informed of the progress and any proposed solutions. If a resolution cannot be reached immediately, we will provide the client with updates on the ongoing investigation and proposed actions until the matter is satisfactorily resolved. We view every complaint as an opportunity to learn and improve our services. Client feedback, whether received directly or through social media, will be taken into account as we strive to enhance our customer experience.

By adhering to this complaints policy, we aim to maintain a fair, transparent, and effective process for addressing client concerns while protecting the reputation of The Skin Company. We appreciate your understanding and cooperation in following these guidelines and terms of engagement.

Payment Protection Policy

At The Skin Company, we prioritize the security of our appointments and aim to provide a smooth and efficient experience for all our clients. As part of our commitment to ensuring a reliable booking system, we have implemented a Payment Protection Policy that applies to appointments made in our clinic, online, or over the phone. By proceeding with your appointment, you are required to accept the terms of this policy.

Card Security To secure your appointment, we will collect and securely store your credit or debit card details. This applies to all bookings, including single treatments, consultations, reviews, and test patches. Rest assured that we employ robust security measures to safeguard your card information. Non-Attendance and Failure to Reschedule If you fail to attend your appointment without providing prior notice or making an attempt to reschedule, your card will be charged the relevant amount associated with your booking. It is essential to inform us in advance if you are unable to attend to avoid any charges. Cancellation Policy To ensure fairness and efficiency in managing appointments, we have a cancellation policy in place. If you wish to cancel your appointment, please do so within 48 hours before the scheduled time. Detailed information on cancellation charges can be found in the cancellation policy.

We understand that unforeseen circumstances may arise, and we strive to accommodate any necessary changes or rescheduling requests to the best of our abilities. However, it is important to respect the time of our practitioners and provide sufficient notice for cancellations or rescheduling. By accepting the terms of our Payment Protection Policy, you acknowledge and agree to the outlined procedures and charges associated with non-attendance and cancellation. We appreciate your understanding and cooperation in helping us maintain an efficient appointment system for the benefit of all our valued clients.

If you have any questions or require further clarification regarding our Payment Protection Policy, please do not hesitate to contact our team. We are here to assist you and provide the necessary information to ensure a smooth and enjoyable experience at The Skin Company.

Cancellation Policy:

Thank you for choosing The Skin Company for your laser, aesthetic, or injectable treatments. We understand that sometimes circumstances may arise that require you to cancel or reschedule your appointment. To ensure the smooth functioning of our services and to accommodate other clients, we have established the following cancellation policy:

Please notify us at least 48 hours in advance if you need to cancel your appointment. This allows us to offer the slot to another client. Any cancellations made with less than 48 hours’ notice are subject to a cancellation fee of up to 100% of the scheduled consultation and/or service. This fee compensates for the allocated time, resources, and lost opportunities to provide our services to other clients. To cancel your appointment, please call us at 261 7546 and inform our staff. This will help us manage our schedule efficiently and assist you with any further inquiries or rescheduling. Failure to Arrive at the Appointment: If you are unable to attend your scheduled appointment and fail to notify us in advance, it will be considered a "failure to arrive" or "no-show." In the event of a failure to arrive at your appointment without any prior notice, a cancellation fee of up to 100% of the scheduled consultation and/or service will apply. We understand that unexpected situations can occur, so please make every effort to contact us and inform us of any unavoidable circumstances preventing your arrival. This will allow us to consider the circumstances on a case-by-case basis. Late Arrivals: We strive to accommodate all our clients to the best of our ability, including those who arrive late for their appointments. However, please be aware that late arrivals may result in reduced consultation time or the need to reschedule your appointment. This ensures that we can maintain the quality and effectiveness of our services for all clients and avoid unnecessary delays. To ensure a smooth experience and to better serve you, we encourage you to arrive on time for your scheduled appointment. If you anticipate being late, please call us at 261 7546 to inform our staff, and we will do our best to accommodate you within the available time